Refund policy

Paxi Buyer Protection & Refund Policy

This policy is only applicable for orders shipped to Paxi for authentication. For orders shipped directly to you, please find the seller's refund policy on their Paxi store page or reach out to them for their policy. Paxi is not responsible for enforcing seller's refund policy for orders shipped directly to you. 

At Paxi, we want you to shop with confidence. If you are not satisfied with your order, our Buyer Protection program is designed to ensure a fair and transparent resolution. Please review the policy below to understand when refunds are available and how to request one.

1. Refund Eligibility

Customers may request a refund if an issue with their order falls under one of the following categories:

  • Item Not as Described
    The item you received differs significantly from the description, title, or images provided in the listing.

  • Damaged During Shipping
    The item arrived with damage that occurred during transit.

  • Incorrect Item Sent
    The item received does not match the item purchased.

  • Missing Item(s)
    Part or all of the order was not included in the delivered package.

Refund requests must be submitted within 7 days of confirmed delivery.

2. How to Request a Refund

To initiate a refund request, please contact our support team at support@paxi.club within 7 days of delivery.

Your request should include:

  • Your order number

  • A description of the issue

  • Clear photos or evidence showing the problem

  • Any relevant details that help us investigate the claim

Providing accurate and complete information helps us process your request as quickly as possible.

3. Review Process

Once a refund request is submitted:

  1. Our support team will review the claim and supporting evidence.

  2. We may contact you if additional information is required.

  3. If the claim meets our Buyer Protection criteria, we will approve the refund.

Most requests are reviewed within 1–3 business days, though complex cases may take longer.

4. Refund Methods

Approved refunds will be issued using the original payment method whenever possible. In certain situations, we may issue refunds in the form of store credit.

Refunds are typically processed within 3–7 business days after approval, depending on your payment provider.

5. Return Requirements (If Applicable)

In some cases, you may be asked to return the item before a refund is issued. If a return is required:

  • Instructions will be provided by our support team.

  • Items must be returned in the same condition they were received.

  • Items must not be altered, modified, or further damaged after delivery.

Failure to follow return instructions may result in the refund being declined.

6. Non-Eligible Situations

Refunds may not be granted in the following cases:

  • The request is submitted more than 7 days after delivery

  • The item has been modified, altered, or intentionally damaged

  • Insufficient proof of the issue is provided

  • The issue results from buyer misuse or improper handling

  • Minor variations that do not significantly affect the item (for example, slight color differences due to photography or screen settings)

7. Shipping Issues

If a package is lost in transit, please contact us so we can investigate with the carrier. Resolution may include a replacement shipment or refund depending on the outcome of the investigation.

8. Fraud Prevention

Paxi reserves the right to deny refund requests that appear fraudulent or abusive. Accounts that repeatedly misuse the Buyer Protection policy may be restricted from future purchases.

9. Contact

If you have any questions regarding this policy or need help with an order, please contact us:

Email: support@paxi.club

Our team is committed to resolving issues quickly and ensuring a safe and reliable marketplace experience.

Shop with confidence at Paxi! Your satisfaction is our priority.